The player from Germany is complaining about the lengthy verification process. His account is verified.

The player from Germany deposited money into ninecasino using her husband's account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses.

The player from Norway had been waiting for a withdrawal for seven weeks. The casino claimed the money had been sent, but the withdrawal was still visible in his account, and the support told him the money was 'coming soon'.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.

The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, click the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues.

Из минусов – бонус для новых клиентов перманентно первое пополнение мог бы быть в свой черед посильнее.

The player from Poland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The player had reported a delay in payment approval despite previous withdrawals having been processed within a day.

The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Note: As far as we are concerned, PinoCasino is related to 9 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of PinoCasino.

Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.